Return Policy

Due to the intimate nature and hygienic concerns, we do not accept returns of bras, panties, briefs, vests, shapewear, hosiery and lingerie sets that include panties or other items previously mentioned. If these items are returned to us, we are obliged to return them to you at your expense.

In the event that we send you wrong or defective merchandise, please accept our sincere apologies for this. We assure you this happens rarely. Kindly inform us within 7 days from the time of receipt of goods either by calling our customer care team at 080-2521 0089 or by emailing us at customercare@privyshop.com. In such cases, you may return the package to us (Rs 75, or actual cost of shipment, whichever is higher is credited to your account in the form of reward points) and we will put our sincere efforts to ship the goods at the earliest at no additional cost to you.

However, in the event we do not have the exact merchandize, depending on your choice, we can give you a credit equivalent to the returned merchandize or we can transfer the amount to your bank account in the same way the initial transaction was made. The actual credit to your account can take up to 15 days depending on your bank processing time. Please get in touch with your bank in the event you do not receive the amount in time and inform us if you have any issues.

Kindly note, the following are the conditions that you need to meet for us to accept return of wrong/defective products

  • Inform us within 7 days of receipt of consignment
  • The merchandize should be unused, unwashed, unworn and without stains
  • Ensure all original tags and labels are intact along with the original product packaging material
  • The return shipment needs to be done through Speed Post (India Post)
  • Kindly ensure the merchandize is securely packed along with the original invoice

Shipping Address
Siddhartha Trading,
#66, 9th Main,
Indira Nagar 2nd Stage,
Bangalore-560038

For any further queries you may contact customer care either by calling us at 080-2521 0089 or emailing us at customercare@privyshop.com