Cancellation Policy

Order cancellations and modifications

Order cancellations-Partial or Full

For us to act upon your email cancellation request stating “Order Cancellation”, we give you a maximum of 12 hours or to contact us by 10:00AM the next day whichever falls earlier. Our customer care will contact you for your confirmation before taking action.

Full order cancellation
With a pre-paid order, if you want a refund of the amount paid, we charge you 2.5% or Rs. 25 as a cancellation charge, whichever is higher. Alternatively, if you wish to shop at privyshop.com sometime later, you can opt for a credit note equivalent to the order value.

Partial order cancellation

In a pre-paid order, if you want a refund of the cancelled portion of the order, we charge you 2.5% as a cancellation charge. Alternatively, if you wish to shop at privyshop.com sometime later, you can opt for a credit note equivalent to the cancelled portion of order value.

Order Modifications
For us to act upon your email modification request stating “Order Modification”, we give you a maximum of 12 hours or to contact us by 10:00AM the next day, whichever falls earlier. Our customer care will contact you for your confirmation before taking action. Any excess in order value after order modification need to be paid in the form of bank transfer or cheque/DD. If your final order value is lower than the original order value, the difference is given to you in the form of credit note.